Shipping policy

Shipping Policy

Last Updated: September 6, 2026

At Shop Apna, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Once you place an order, our team will process and prepare it for dispatch.

Orders are generally processed within 1–3 business days after order confirmation.

During busy periods, sales, promotions, or public holidays, processing may take additional time.

We may contact you by phone or WhatsApp to confirm your order details before dispatch.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery times may vary because of:

  • Customer location

  • Courier operations

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unexpected logistical delays

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.

From time to time, Shop Apna may offer free shipping promotions on selected products, orders, or during special campaigns.

Any applicable shipping offer will be clearly mentioned at the time of purchase.

4. Delivery Areas

Shop Apna currently delivers orders within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

If a particular location is not serviceable, our team may contact the customer to discuss the available options.

5. Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) as a payment option.

For COD orders, customers are required to provide a valid name, phone number, and complete delivery address.

Shop Apna may contact the customer to confirm a COD order before dispatch.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Any relevant delivery instructions

Shop Apna is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped due to an incorrect address or failed delivery caused by the customer.

7. Tracking Your Order

If tracking information is available, it may be shared with the customer after the order has been dispatched.

Customers can use the provided tracking information to check the status of their shipment through the relevant courier service.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, unexpected delays may sometimes occur.

These may be caused by courier issues, weather, road conditions, public holidays, high demand, or other circumstances beyond our control.

If your order is significantly delayed, please contact us so that we can assist you in checking its status.

9. Failed Delivery

If a courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, the shipment may be returned to us.

If you require the order to be shipped again, additional shipping charges may apply.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact Shop Apna as soon as possible.

We may request clear photos or videos of the package and product to investigate the issue.

For eligible damaged products, please refer to our Return & Refund Policy.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shop Apna

📧 Email: shopapnaofficial24@gmail.com
📞 Phone / WhatsApp: 03182605800

Our team will be happy to assist you with your order.

Thank you for shopping with Shop Apna.