Refund policy

Return & Refund Policy

Last Updated: September 6, 2026

At Shop Apna, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received a wrong product or a product different from your order.

  • Your order is incomplete or missing an item.

  • The product has a major issue that was not mentioned in the product description.

To be eligible for a return, the product must generally be unused, unworn, and in its original condition and packaging, along with all accessories, tags, manuals, and other items included with the order.

2. Return Request Period

Customers must contact us within 7 days of receiving the order to request a return or replacement.

To process your request, please provide:

  • Your full name

  • Order number

  • Contact number

  • Reason for the return

  • Clear photos or videos showing the issue with the product

Our team will review your request and guide you through the return process.

3. Products That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.

A return may also be rejected if the product:

  • Has been used, damaged, washed, or altered by the customer.

  • Is missing its original packaging or accessories.

  • Shows signs of misuse or intentional damage.

  • Is returned after the allowed return period.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos or a video of the package and product to verify the issue.

After verification, depending on the situation, we may offer:

  • A replacement product, or

  • A refund for the eligible item.

5. Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the eligible amount will be processed through the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or incomplete product, Shop Apna may cover the applicable return shipping cost after verification.

For returns requested for reasons other than a product issue, the customer may be responsible for the return shipping charges.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

8. Exchange / Replacement

If a product qualifies for replacement, Shop Apna will arrange a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund, depending on the circumstances.

9. How to Contact Us

For return, refund, exchange, or order-related questions, please contact our support team:

Shop Apna

📧 Email: shopapnaofficial24@gmail.com
📞 Phone / WhatsApp: 03182605800

When contacting us about a return, please mention your Order Number so that we can assist you quickly.

10. Policy Updates

Shop Apna reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

By placing an order with Shop Apna, you acknowledge and agree to this Return & Refund Policy.